Main Content

Easy Access To Care

You’ll have many ways to get the preventive, primary, and specialty care you need, when you need it. And there are many ways to get same-day care, even without a trip to the doctor’s office.

Choose how you get care

In-person

In-person

  • 25 medical offices, most with lab, X-ray, and pharmacy under the same roof
  • 24 Kaiser Permanente pharmacies, several with weekend hours and three open 7 a.m. – 11 p.m. every day
  • Same-day doctor appointments (where available)
  • Walk-in Express Care from a Nurse Practitioner (for common minor symptoms)

Phone or video

Phone or video

  • Same or next-day phone appointments or video visits (for common minor symptoms)—at no copay*
  • Phone or video appointments with specialists in Behavioral Health, Dermatology, and many more—at no copay*
  • 24/7 Travel Line for questions about getting care while travelling or away at school

* Your doctor will let you know if a phone or video visit is right for you.

Online

Online

  • Email your doctor with non-urgent questions—at no copay
  • E-visits – input symptoms and receive care recommendations—at no copay
  • Order prescription refills and have them sent to your home with no cost for shipping
  • Kaiser Permanente mobile app and website – schedule appointments, view lab results, order prescription refills, see past visits notes and more

Choose how you get care

In-person

  • 25 medical offices, most with lab, X-ray, and pharmacy under the same roof
  • 24 Kaiser Permanente pharmacies, several with weekend hours and three open 7 a.m. – 11 p.m. every day
  • Same-day doctor appointments (where available)
  • Walk-in Express Care from a Nurse Practitioner (for common minor symptoms)

Phone or video

  • Same or next-day phone appointments or video visits (for common minor symptoms)—at no copay*
  • Phone or video appointments with specialists in Behavioral Health, Dermatology, and many more—at no copay*
  • 24/7 Travel Line for questions about getting care while travelling or away at school

* Your doctor will let you know if a phone or video visit is right for you.

Online

  • Email your doctor with non-urgent questions—at no copay
  • E-visits – input symptoms and receive care recommendations—at no copay
  • Order prescription refills and have them sent to your home with no cost for shipping
  • Kaiser Permanente mobile app and website – schedule appointments, view lab results, order prescription refills, see past visits notes and more

Other ways to get care

Advice and urgent care

  • 24/7 nurse advice for decision help and finding locations
  • 24/7 advanced urgent care, including help with more serious (but non-emergency) issues like dehydration and broken bones, at our 3 Comprehensive Medical Centers
  • A broad network of affiliated urgent care centers in Atlanta
  • Urgent care coverage anywhere in the world

Emergency care

  • Access any hospital ER for emergency care in metro Atlanta and anywhere you travel, even if it’s not affiliated with Kaiser Permanente

When you become a Kaiser Permanente member, you’ll only need one phone number for nurse advice, appointments for primary or specialty care, and member services!

Preventive Care

With Kaiser Permanente, you’ll have coverage for the same preventive services you get through TRICARE Prime. You’ll just receive them from our Permanente providers.

Helping our members avoid health issues or catch them before they become serious is important. With our electronic medical record any Kaiser Permanente provider you see has instant access to information on your past care and when you’re due for a screening.

Specialty Care & Inpatient Hospital Care

Specialty care

You and your family will be in good hands if you get sick or need specialty care with:

  • access to more than 40 specialties – most without a referral. This includes everything from maternity and pediatrics, to behavioral health, to specialists who treat serious issues like heart problems and cancer.
  • personalized care because your specialty care team will have access to your health history.
  • connection to the latest medical advances and best practices – through carefully selected experts helping you to recover quickly.
  • automatic enrollment (by your doctor) in our Complete Care (case management) program for chronic conditions. This program includes telephone health coaching at no additional cost.

Our members have access to support for more complex specialty care needs such as mental health (including post-traumatic stress disorder (PTSD)). We also have resources for parents who have children with autism.

Mental health (including PTSD)

Mental health (including PTSD)

Everyone’s path to mental health and wellness is different. We will work with you and get to know your personal preferences, background, beliefs and lifestyle; so, we can create and deliver a treatment plan that connects you to the right care for your individual needs.

Autism spectrum disorder (ASD)

Autism spectrum disorder (ASD)

You will have access to information from our Autism Research Program and Division of Research website featuring publications, studies, videos, and newsletters plus other resources for parents who have children with ASD.

Mental health (including PTSD)

Everyone’s path to mental health and wellness is different. We will work with you and get to know your personal preferences, background, beliefs and lifestyle; so, we can create and deliver a treatment plan that connects you to the right care for your individual needs.

Autism spectrum disorder (ASD)

You will have access to information from our Autism Research Program and Division of Research website featuring publications, studies, videos, and newsletters plus other resources for parents who have children with ASD.

Inpatient hospital care

You’ll have access to some of Atlanta’s most well-respected hospitals when you need inpatient care – such as a surgery, procedure, or other elective care.

This includes:

  • Emory Midtown and Emory Saint Joseph’s Hospital, where you’ll get care from a Kaiser Permanente doctor who has access to your medical record.
  • Northside Hospital
  • Piedmont Hospital
  • Gwinnett Medical Center
  • Children’s Healthcare of Atlanta
  • Athens Regional Medical Center

Your personal physician will decide which facility is best for you.

For medical emergencies, you have access to any hospital emergency room, even if it’s not affiliated with Kaiser Permanente.

Care Away from Home

When You Travel Outside of GA

As a Kaiser Permanente TRICARE Prime option member, you’re covered wherever you go around the world. You can still go to any TRICARE-authorized provider plus you can go to any Kaiser Permanente facility.

Emergency care1

If you have a medical emergency and are:

  • in the U.S. – call 911 or go to the nearest hospital.
  • outside the U.S. – go right to the nearest hospital or place where you can get the medical care you need.

If you’re admitted to a non-Kaiser Permanente hospital, we ask that you or the hospital contact us within 24 hours of admission to enable the coordination of your care.

Urgent care2

You can get urgent care without a referral while traveling outside of GA at:

  • any TRICARE-authorized urgent care provider.
  • any military hospital or clinic (if space is available).
  • the VA (if you are eligible).
  • a Kaiser Permanente facility that has urgent care or after-hours services.

Kaiser Permanente provides care in many states including all or parts of California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and District of Columbia.

Just call us 24/7, toll-free to get nurse advice on the best way, and best location to get the care you need.

Filling an urgent care prescription

If you’re traveling outside of GA and receive urgent care at any of the locations listed above and need medication, you can have the prescription filled where you get care, or at the nearest TRICARE retail network pharmacy.

If you receive out-of-network care, you can fill your urgent care prescription at a military hospital or clinic pharmacy, a TRICARE retail network pharmacy, or the VA (if you are eligible).

Non-urgent care

While away from home, in addition to the choices you now have for non-urgent care, you can receive the following care from Kaiser Permanente:

  • email your doctor’s office with non-urgent questions.
  • have a phone/video visit with a Kaiser Permanente physician.
  • connect 24/7 with a Kaiser Permanente care provider for medical advice.
  • see a Kaiser Permanente doctor when you’re in another Kaiser Permanente service area for a non-urgent visit. Just call us toll-free and we can help you get the care you need.

You can also continue to go to:

  • any TRICARE-authorized network provider.
  • a military hospital or clinic (if space is available).
  • the VA (if you are eligible).

Filling non-urgent care prescription

When traveling you can fill your prescription at:

  • a Kaiser Permanente facility pharmacy. Call us toll-free and we can help you find a location.
  • any military pharmacy or TRICARE retail network pharmacy.
  • the VA (if you are eligible).
  1. 1An emergency medical condition is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health.

    2An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. Examples include minor injuries, cuts, backaches, earaches, upper-respiratory symptoms, sore throats, frequent or severe coughs, frequent urination or a burning sensation when urinating.