IMPORTANT INFORMATION
The Kaiser Permanente TRICARE Prime® option will not be offered to TRICARE beneficiaries in 2023. This page was created to be a resource for Kaiser Permanente members transitioning to a new health care provider.
If you’ve earned your wellness reward with us in 2022, don’t forget to use it!
Questions?
Contact the Kaiser Permanente TRICARE Service Team at
833-642-5973
Mon-Fri, 7:00 a.m. – 7:00 p.m.
if you have any questions or concerns about transitioning your care.
Here’s some important information for transitioning Kaiser Permanente members
What to do BEFORE December 31, 2022
- Follow Humana Military’s instructions
Follow the instructions you received from Humana Military about changing your PCM to a new TRICARE network provider or enrolling in TRICARE Select during TRICARE Open Season. Open Season is November 14 to December 13, 2022. Contact Humana Military at 1-877-414-9950 for more information. - Schedule your Kaiser Permanente appointments
Schedule any needed appointments with your Kaiser Permanente health care team as soon as possible so your appointments can be completed before the end of the year. - Refill your prescriptions
Order any needed Kaiser Permanente prescription refills before December 31, 2022, to ensure you have an adequate supply to carry you through this transition. You can easily submit a refill request on kp.org/rxrefill or call the Refill Pharmacy at 770-434-2008. If you’re out of refills, email your provider to request a refill. - Save your medical information
Download any information you want to save from your kp.org account—such as test results, immunizations, or after visit summaries—before December 31, 2022. After that date, you’ll have limited read-only access to your information until March 1, 2023. - Earn and activate your Wellness Rewards health payment card
Complete the steps to earn your Wellness Rewards health payment card, up to $400.00 per household. You can use any reward you earn in 2022, or any reward you previously earned but haven’t used, until December 31, 2023. Go to kp.org/tricare/rewards for details. - Respond if we reach out
If you’re in a chronic conditions program, in treatment for cancer or another serious condition, or pregnant, we’ll be contacting you to help you with this transition. Be sure to respond when we reach out.
Helpful information for AFTER December 31, 2022
Transferring your medical records
Your new doctor can contact Kaiser Permanente directly by phone or FAX to request your medical record, if needed. We will provide your medical record to your new doctor at no cost.
Fax: 770-220-3705
Phone: 770-220-3870
Transferring your prescriptions
If your current prescription was filled in a pharmacy located in a Kaiser Permanente medical facility, you will need to have your prescription transferred to a retail pharmacy that participates in the TRICARE pharmacy network. Your new pharmacy can contact Kaiser Permanente directly by calling the phone number on your medication bottle, and we will transfer the prescription.
Use your wellness reward
If you earned your wellness reward by completing the necessary steps, don’t forget to use the funds on your health payment card. Visit our wellness rewards program page at kp.org/tricare/rewards for more information.
Getting help
Contact the Kaiser Permanente TRICARE Service Team at 833-642-5973 if you have any questions or concerns about transitioning your care.
If you’re not a Kaiser Permanente TRICARE Prime option member, you can learn more about your TRICARE options at tricare.mil. You can also call Humana Military at 1-877-414-9950.
Medicare Eligible?
If you’re turning 65 in 2023, you might want to consider our Kaiser Permanente Senior Advantage Liberty (HMO) plan, designed especially for Medicare-eligible veterans. Give us a call at 1-855-817-5831 (TTY 711), 7 days a week, 8 a.m. to 8 p.m. for more information.
Last updated September 19, 2022.